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Motorgear Purchasing FAQ's

Click Questions

How do I measure my correct helmet size?

Remember – helmets are produced in a range of sizes to satisfy a mass market. Your head shape and size are unique to you, so take the time to follow these steps when purchasing your new helmet.

Measure your head size in the following mannerHead Measurement

  • Measure around the largest part of your head just above the ears and approximately 2cm above your eyebrows.
  • Be careful to measure around the largest part at the back of your head.
  • The measurement will correspond to a particular size in the helmet you are interested in. Enter this size when ordering your helmet.
  • When your helmet arrives and you try it on, secure the chin-strap so that you can fit two fingers between it and your jaw.
  • If the helmet has a quick release buckle, take time to adjust the strap.
  • Once fitted, you should be able to feel the inside of the helmet against all parts of your head.
  • When you are happy, wear the helmet for a few minutes to make sure it is comfortable.

Methods to check you have the correct fitting helmet

Try to rotate the helmet from side to side with the strap secured. Make sure the helmet does not rotate on your head. The cheek-pads should provide a firm, comfortable fit. Next tilt the helmet forward and back. It should stay in position and not move. If it slips forward or back you may need to choose a smaller size.

How do I know what size helmet I need or should I just order the same size as my old helmet?

As Caberg sizing is accurate Motorgear would prefer you measure your head size as described below then refer to the sizing chart. 

What happens if when the helmet or product arrives it does not fit me correctly?

Motorgear offer a 10 day right of return providing any purchased product is returned in new condition and with original packaging. Simply return the helmet or product to us and we will replace it with a different size or refund your money.

If I place an order when can I expect delivery?

Motorgear will dispatch your product the next working day following receipt of payment. We use Fastway couriers who deliver within 2 days normally the next day to main centres.

How can I be assured I am purchasing a quality product?

Motorgear make sure they only stock a quality range of products. Considerable time is spent trialing products and visiting the manufacturers. If you are in any way dissatisfied we offer a returns policy with a money back guarantee.

The helmet I want doesn’t seem to come in my size?

Motorgear stock all adult helmets in S – XL and most styles and models in XS. We also offer some 3 helmets in XXL. 3 helmets are also available in XXS.

What is the returns policy?

Motorgear offer a 10 day right of return providing any purchased product is returned in new condition and with original packaging. Simply return the helmet or product to us and we will replace it with a different size or refund your money.

Motorgear Purchasing FAQ's